Discover what hosting providers mean when they say "phone support".
If you've ever had a shared website hosting account before or you have dealt with any other online service, you probably know from personal experience that for certain things it is better to speak with a live person on the phone rather than exchange tickets or email messages. In order to know more about a specific service before you purchase it or in case something small-scale has to be done, for example, it is far easier and a lot faster to get it done live. When you're given the option to connect with representatives by phone, it is also very likely that you are using the services of an actual hosting supplier, not a reseller. The level of support that you can get over the telephone varies between different companies - from very general issues to experienced tech support. Typically most of the providers offer pre-sales assistance and 1st level telephone support, while more complicated tech issues are handled through email and / or tickets.
Phone Support in Shared Website Hosting
In case you decide to get one of our Linux shared website hosting packages, you can contact our customer support team over the phone for 14 hours per day. We can assist you in choosing the best plan for your sites because we realize that it is better to discuss this kind of matters with a live person. In case you already own an account, we're able to help you with your sales/billing questions and / or general issues, even with some tech troubles which don't involve a lot of time or escalation to a system administrator because it is more appropriate to open a ticket for time-consuming issues in order to have all the communication in one place. We have telephone numbers in the United States, the United Kingdom and Australia, so you'll be able to call the one you prefer and talk with one of our representatives.