Tech Support Channels
A 1–Hour Response Guarantee
All your support requests will be replied to in no more than 60 minutes after the support ticket or e–mail is submitted. If your case calls for additional assistance from an admin, we will forward the ticket or the e–mail to the person on duty and will leave a comment to notify you that more time will be needed for finding a solution. If you make use of the Admin Services package, all of the services included there will be executed whenever you specify.
An Outstanding Help Desk Service
Our help desk support staff will be at your disposal 24x7 if you need help working with the Web Site Control Panel or with any of the applications that we have preinstalled on your behalf on the dedicated server. Furthermore if you require assistance tackling all the day–to–day admin tasks on your dedicated web hosting server, you can take advantage of our Admin Services package, which includes data backup disk space, weekly Operating System updates, troubleshooting and installation services, server monitoring and restarting procedures, etcetera.
An Intuitive Help Area
Our Web Site Control Panel has been installed by default for every Linux dedicated servers hosting package. Among its features is a very handy integrated knowledge base that will guide you step by step on all the actions that you can perform. The majority of instructional articles in addition video versions which demonstrate all the tasks that you can carry out in a highly illustrative manner. You can find the how–to articles and the video tutorials in the upper right corner of each Web Site Control Panel section.