Integrated Ticketing System
What's an integrated ticketing system and what are the pros of using one? How is it different from other forms of customer support?
If you have ordered a web hosting package and you have certain questions regarding a specific function/feature, or if you have run into a certain difficulty and you require support, you should be able to touch base with the respective technical support staff. All hosting providers deploy a ticketing system regardless of whether they provide other methods of contacting them aside from it or not, due to the fact that the easiest way to resolve an issue most often is to use a ticket. This method of communication renders the replies exchanged by both sides simple to follow and allows the client support staff representatives to escalate the issue in the event that, for example, a system administrator needs to intervene. In the general case, the ticketing system is not directly connected to the hosting space and is part of the billing account, which implies that you’ll need to have no less than two separate accounts to contact the client support team and to actually manage the hosting space. Incessantly logging in and out of different accounts might be a headache, not to mention the fact that it takes a long period of time for the majority of hosting companies to process ticket requests.
Integrated Ticketing System in Shared Website Hosting
With a shared website hosting from us, you won’t ever need to log out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any support ticket whilst browsing your website files or updating different account settings. The ticketing system is being monitored 24-7-365 by our client service staff and the response time is no more than sixty minutes, but it seldom takes more than twenty minutes to get support. In stark contrast with certain web hosting companies, we don’t charge more for using the ticketing system, so you can contact us as often as you need and request information in relation to any billing or technical problem. Furthermore, you can read a variety of educational articles, which will help you resolve the most commonly confronted obstacles yourself.