24/7 Customer Support in Shared Website Hosting
We acknowledge the significance of getting assistance without delay, so our shared website hosting services include 24/7 tech support and various options for communication. If you don't have an account yet, you can easily call us or come on our live chat and consult with a live agent, to learn more about our services or check if our servers meet the system requirements for your web sites. Thus, you will not end up getting a service which you cannot use. In case you already have your website hosting account with us, you can open a support ticket in the Hepsia hosting Control Panel in case the issue is strictly technical or it requires additional investigation. Unlike the majority of providers out there today, we answer to all the tickets within one hour, so you will not need to wait for an entire day. Our support services are accessible day and night, even during official holidays.
24/7 Customer Support in Dedicated Web Hosting
All dedicated server packages that we provide feature 24/7 support through different methods of communication and with a 1-hour maximum reply time warranty. When you want to find out more about the plans or you have any kind of general or billing questions, you're able to phone one of the local numbers that we have internationally or you may use our live chat support and speak to a live agent. For entirely tech issues that require some help from a technical support person or an administrator, you are able to open a support ticket from your billing Control Panel or you could send an e-mail message, because all of these channels are more appropriate to monitor a certain problem. The response time for them rarely surpasses 30 mins, so that you can forget about waiting for an entire day to receive support. The support service is available for any server-related matters, and the pre-installed software. In the event that you need support for third-party apps, you can consider obtaining the Managed Services upgrade that we supply with all of the plans.