If you ever experience a problem with your site and are unable to solve it yourself, ask the hosting provider’s customer service staff to help you get the site back online. A timely resolution would be the perfect scenario, but a lot of companies respond within twenty four hours or even more, all the more so if you are dealing with a hosting reseller. Even if the problem can be fixed quickly, your website may not function properly or may not be available whatsoever for a lengthy stretch of time, so you may lose prospective customers because it is pretty unlikely that anyone would be happy to revisit a website that is inoperational. In this light, you should make sure not only that you can reach your hosting provider, but also that they can answer and help you in a well-timed manner. If an app update does not go smoothly or you erase something unintendedly, for example, the website must be fixed promptly so as to avoid extended downtime.
One-Hour Response Guarantee in Shared Website Hosting
If you are using any of our Linux shared website hosting packages and you have a question or experience some complication, you can contact us 24x7x365 by submitting a customer support ticket or by writing an email and we promise that you will obtain an answer in no more than one hour. If the issue can be solved, we’ll do it before we respond to you, whereas if there’s something that you have to do on your end, we will provide you with all the needed info – what workable solutions to try, what settings to check, and so on. Normally, you will receive an answer within less than thirty minutes, which means that waiting around for hours and hours or even for more than a day to obtain support is something impossible. Our 60-minute response guarantee applies to any inquiry that you might have – technical, general or billing.