A live chat is among the ways of communication offered by some hosting providers as a part of their support services. Depending on the service provider, the chat can be used for billing, pre-sales and/or technical support. This method of communication is faster compared to a support ticket and it'll make it much more unlikely to misunderstand or misspell a word compared to a telephone call with a representative. Furthermore, if the issue that you experience requires some time to be examined and dealt with, you can do something different in the meantime rather than just waiting, as you'd have to do if you call. Also, you can take advantage of a live chat support service free of charge as long as you have Internet accessibility even if your hosting supplier is situated in another country and they do not have a local telephone number you can call.
Live Chat Support in Shared Website Hosting
As part of the support services that we supply for all our Linux shared website hosting packages, you'll find live chat support which is available each and every day, even on holidays. You can get in touch with us no matter if you already have an account or not, considering that we will support you with all kinds of things, ranging from supplying you with general info on our services if you aren't a customer yet and you are thinking about acquiring one of the packages, to assisting you with creating an e-mail account in an e-mail client. Some issues are more complex and time-consuming, so you will need to take advantage of the ticketing system that is incorporated into our Hepsia hosting Control Panel, but we can save you precious time and help you in real time on the live chat for various things.